CMDB inventory
Lifecycle management starts with a CMDB that is current.
Our inventory service completes your IT administration so the platform works from day one. We mine your existing systems and contact employees only where needed. You watch the score climb while we work in the background.
Device policy
540 employees · 3 policy groups
Example. A live version is available in your own platform.
What we see all the time
“We would like to start something new. But first our CMDB needs to be in order.”
Waiting does not work.
Starting does.
Many teams postpone lifecycle management. A kind of CMDB shame: they want to wait until all the data is correct. We see it the other way round. Start with lifecycle management and the platform keeps the future clean from day one. The past we fill in alongside.
How we work
Three steps to a complete CMDB.
- 01
Desk research in your existing systems
Excel lists from previous inventories. AD dumps. Exports from Intune or Jamf. A report out of your ITSM. Purchase invoices from AFAS. We combine what you already have into one picture. No API integration needed. That alone often brings you to seventy percent.
- 02
Employee survey where it is needed
For the gaps that automated sources leave open we send a short question by email or Teams. Which laptop do you have, which model, which serial number. One click, done. No spreadsheet chase, no reminder emails from you.
- 03
Physical inspection when it is needed
Sometimes devices sit without an owner in storage rooms, classrooms or forgotten corners. For those we schedule a physical inspection. Often not necessary. But when it is, we arrange it.
What we use
No integration required. We work with what you have.
Technical systems
Active Directory, Entra ID, Intune, Jamf, other MDM tools, ITSM exports
HR systems
AFAS, Visma, Workday, other HR exports, joiner and leaver overviews
Finance systems
Purchase invoices, lease contracts, invoices, delivery notes
Loose documents
Excel lists, old inventories, PDF reports, notebooks
The format of the data does not matter. We turn it into one complete picture.
What you get back
The score shows who meets policy.
The score measures how many employees comply with the device policy. A typical example: everyone entitled to one laptop and one phone, with a maximum age of four and five years. Per policy group you set your own rules, so the score fits exactly how it works at your organisation.
You see which employees deviate, which rules are broken most often and who is up for replacement first. The overview stays current and you can act on it.
Often the score goes down before it goes up. That sounds strange but it is logical: the more devices we find, the sharper the picture becomes. So it is not getting worse. We are seeing for the first time what is actually there.
Violations by rule type
Quantity violation
too many or too few devices
Lifespan exceeded
devices older than the policy allows
Exceptions
Get started
How you begin.
You already have an IT vendor
We approach your vendor together and help set up the processes. They use the platform in their own branding.
You are still looking for a vendor
We connect you with one of our partners who already works with the platform. You can start straight away.
Call or email Mark. One conversation, no commitment.
Mark Leemans
Product & Partnerships
The bigger story
Want to know how it works structurally?
CMDB.nl tells the story behind all of this. How a CMDB maintains itself once it is connected to your lifecycle processes. What it delivers. How it integrates with your ITSM tool.
Frequently asked questions
Useful to know.
Does my CMDB need to be in order before we start?
No. Waiting until it is in order is exactly what holds many teams back for years. The other way round works better: start with lifecycle management, and the Afterservice platform keeps the future clean from day one. CMDB-Compleet fills in the past alongside.
Is there a tool or service that can help us map our CMDB?
CMDB-Compleet is the research service that comes with the Afterservice platform. When you start with lifecycle management we pull your historical IT data from existing systems like Active Directory, Intune and Jamf, plus old inventory lists, purchase invoices and HR systems. Only where gaps remain do we contact employees or come on site. You start with a working platform straight away while we fill in the past.
What is the difference between a CMDB tool and CMDB inventory?
A CMDB tool stores data and provides an interface to manage that data. CMDB inventory ensures that good data actually gets into that tool. Many organisations already have a CMDB tool standing but never get it populated. CMDB-Compleet solves that bottleneck for customers of the Afterservice platform: we fill the platform with data from existing systems, from employee surveys, and from physical inspection where needed.
How does CMDB-Compleet differ from ServiceNow Discovery, Lansweeper or similar tools?
Those tools scan your network for connected devices. That works for servers and whatever sits on the office infrastructure. But laptops at home, phones in a bag or devices in a storage room, you cannot see those. CMDB-Compleet works the other way: we combine what you already know from Active Directory, MDM tools, HR systems and procurement, plus what employees report themselves. That gives a picture of what is actually there, not just what is currently powered on. That is the main difference between network scanning and business-source inventory.
What data do you use?
What you already have lying around. Excel lists from previous inventories. Exports from Active Directory or Entra ID. Reports from Intune or Jamf. ITSM data from Topdesk or ServiceNow. Purchase invoices from your finance system. CMDB-Compleet combines it all into one picture.
How do I inventory laptops that sit at employees' homes?
Network scanners do not see home devices, because they are not on the office network. CMDB-Compleet works differently. We read MDM tools like Intune and Jamf, which also track offline devices as long as they were ever registered. What is not in there we collect via employees themselves: one short question by email or Teams about which device they have at home.
How much work does this cost me and my team?
Most of the work we do in your existing systems. Only where gaps remain do we ask individual employees something briefly, by email or Teams. One click, done. No spreadsheet chase by you.
How long does the inventory take?
That depends on how much data you already have and how far back you want to go. But more importantly: you do not have to wait for it before you start. The Afterservice platform is already running while CMDB-Compleet enriches the past.
What exactly is the CMDB score?
The CMDB score comes from the device-policy module in the Afterservice platform. Per policy group you set rules: who is entitled to which equipment, and how old it can be at most. Everyone entitled to one laptop and one phone for instance, with a maximum age of four and five years. The field workforce gets different rules from the leadership. The score shows whether everyone has the equipment they should have according to that policy.
Often the score goes down before it goes up. As CMDB-Compleet finds more devices the picture becomes sharper. It is not getting worse, you are seeing for the first time what is actually there.
How does CMDB-Compleet relate to the Afterservice platform?
CMDB-Compleet is an onboarding service for new Afterservice customers and cannot be bought separately. You start with lifecycle management in the platform straight away. Meanwhile we pull your historical data from your existing systems. So from day one you work with a platform that keeps becoming more complete.
Can you also start with just one department or policy group?
Yes. Many customers start with one department or with a specific policy group to try out the approach. The CMDB score in the Afterservice platform shows per group how far along you are. Expanding to other departments can happen step by step.
How do I begin?
Call or email Mark. One conversation, no commitment. We will look together at where you stand and what makes sense.