# CMDB-Compleet.nl — Full content (English) > CMDB inventory service that completes your IT administration so the lifecycle management platform works from day one. A live CMDB score shows how far along you are. Website: https://cmdb-compleet.nl/en/ Company: Afterservice B.V., Eindhoven (NL) Language: English (en-GB) Audience: IT managers, CTOs and heads of IT at organisations with 100 to 5,000 employees Master / canonical content language: Dutch (nl-NL) — https://cmdb-compleet.nl/llms-full.txt --- ## Identity and purpose CMDB-Compleet.nl is the marketing site for a CMDB inventory service from Afterservice. The audience is IT managers, CTOs and heads of IT at organisations with 100 to 5,000 employees in the Netherlands and Belgium who want to start with lifecycle management but think their existing administration needs to be in order first. Goal: lead generation. Visitors get in touch with Mark Leemans directly, or are connected via Afterservice to a partner vendor. The site is intentionally a one-pager. No subpages, no form. --- ## Core proposition **Waiting until the administration is in order does not work. Starting does.** We mine existing systems, contact employees where needed, and the platform keeps the future correct from day one. Lifecycle management does not have to stand still while we work in the background. The proposition has two sides: 1. **Setup (CMDB shame)**: IT managers postpone lifecycle management with the thought "first the CMDB needs to be in order." It is recognisable but it works against you. Without lifecycle management the chaos keeps growing. 2. **Solution (concrete product hook)**: a live CMDB score in the Afterservice platform that shows per policy group how well employees comply with the device policy. --- ## Central product: the CMDB score ### How the score works The score is rule-based, not completeness-based. A traditional completeness score says "these fields are filled in." That says nothing about reality. A rule-based score says "does this employee comply with the policy." Components: - **Device policy**: a set of rules the customer defines. Examples: minimum number of devices, maximum number of devices, maximum age per device type. - **Policy groups**: groups of employees with their own rules. Examples: Administrative staff, Management, Field workforce / on-the-road, New joiner. A group can have separate rules (a director might be allowed two laptops). - **Score**: percentage of employees compliant with all their rules, per policy group and across the business. ### What the dashboard shows - **Total cards**: employees, comply, violations, compliance percentage - **Policy groups table**: per group the number of employees, a progress bar and the compliance percentage. Green from 90 percent, orange below. - **Violations by rule type**: how many exceptions for "Quantity violation" (too many or too few devices) and "Lifespan exceeded" (devices older than policy allows). - **Exceptions list**: individual employees with their policy group and the number of rules they break. ### The score goes down first A telling pattern: the score often drops in the first weeks before it rises. That is logical. The more devices we find, the sharper the picture becomes. The situation is not getting worse, you are seeing for the first time what is actually there. --- ## The approach: three steps ### Step 01 — Desk research in existing systems We combine what you already have: - Excel lists from previous inventories - AD dumps and exports from Entra ID - Exports from Intune, Jamf and other MDM tools - Reports from ITSM systems (Topdesk, ServiceNow) - Purchase invoices from AFAS and other finance systems - Loose documents (PDFs, old inventories) No API integration required. No integration project. That alone often brings you to seventy percent of a complete picture. ### Step 02 — Employee survey where it is needed For the gaps that automated sources leave open: a short question by email or Microsoft Teams. Which laptop do you have, which model, which serial number. One click per employee, done. No spreadsheet chase, no reminder emails from the IT manager. ### Step 03 — Physical inspection when it is needed For devices without an owner: storage rooms, classrooms, forgotten corners. For those we schedule a physical inspection. Often not necessary. But when it is, we arrange it. ### Not always all three Many organisations get a long way with step 1 alone. What you need depends on where you stand and how far back you want to go. --- ## Which sources we use No software integrations — only desk research on data you already have: | Category | Examples | | ---------------------- | --- | | Technical systems | Active Directory, Entra ID, Intune, Jamf, other MDM tools, ITSM exports from Topdesk or ServiceNow | | HR systems | AFAS, Visma, Workday, other HR exports, joiner and leaver overviews | | Finance systems | Purchase invoices, lease contracts, invoices, delivery notes | | Loose documents | Excel lists, old inventories, PDF reports, notebooks | The format of the data does not matter. --- ## Relation to the Afterservice platform The inventory service sits alongside the Afterservice lifecycle management platform. - **Platform**: keeps every new mutation correct from today — orders, deliveries, repairs, returns. Continuous. - **Inventory service**: fills in the past. One-off. Together: a CMDB that covers both the past and the future. The platform runs white-label at the customer's IT vendor. The inventory service is a project from Afterservice itself, in coordination with that vendor. --- ## How a project starts Two routes: 1. **You already have an IT vendor**: we approach them together. The vendor uses the platform in their own branding. 2. **You are still looking for a vendor**: we connect you with an Afterservice partner who already works with the platform. First step: one conversation with Mark. No form, no commitment. --- ## Relation to other sites - **CMDB.nl** — structural story: how a CMDB maintains itself through lifecycle management - **CMDB-Compleet.nl** (this site) — about the inventory service and the score - **LifecycleManagement.eu** — background on IT lifecycle management - **Afterservice.nl** — main site, white-label platform for IT resellers and MSPs - **DeviceFlow.nl** — lifecycle management variant for MSP partners --- ## Frequently asked questions ### Does my CMDB need to be in order before we start? No. Waiting until it is in order is exactly what holds many teams back for years. The other way round works better: start with lifecycle management, and the Afterservice platform keeps the future clean from day one. CMDB-Compleet fills in the past alongside. ### Is there a tool or service that can help us map our CMDB? CMDB-Compleet is the research service that comes with the Afterservice platform. When you start with lifecycle management we pull your historical IT data from existing systems like Active Directory, Intune and Jamf, plus old inventory lists, purchase invoices and HR systems. Only where gaps remain do we contact employees or come on site. You start with a working platform straight away while we fill in the past. ### What is the difference between a CMDB tool and CMDB inventory? A CMDB tool stores data and provides an interface to manage that data. CMDB inventory ensures that good data actually gets into that tool. Many organisations already have a CMDB tool standing but never get it populated. CMDB-Compleet solves that bottleneck for customers of the Afterservice platform: we fill the platform with data from existing systems, from employee surveys, and from physical inspection where needed. ### How does CMDB-Compleet differ from ServiceNow Discovery, Lansweeper or similar tools? Those tools scan your network for connected devices. That works for servers and whatever sits on the office infrastructure. But laptops at home, phones in a bag or devices in a storage room, you cannot see those. CMDB-Compleet works the other way: we combine what you already know from Active Directory, MDM tools, HR systems and procurement, plus what employees report themselves. That gives a picture of what is actually there, not just what is currently powered on. That is the main difference between network scanning and business-source inventory. ### What data do you use? What you already have lying around. Excel lists from previous inventories. Exports from Active Directory or Entra ID. Reports from Intune or Jamf. ITSM data from Topdesk or ServiceNow. Purchase invoices from your finance system. CMDB-Compleet combines it all into one picture. ### How do I inventory laptops that sit at employees' homes? Network scanners do not see home devices, because they are not on the office network. CMDB-Compleet works differently. We read MDM tools like Intune and Jamf, which also track offline devices as long as they were ever registered. What is not in there we collect via employees themselves: one short question by email or Teams about which device they have at home. ### How much work does this cost me and my team? Most of the work we do in your existing systems. Only where gaps remain do we ask individual employees something briefly, by email or Teams. One click, done. No spreadsheet chase by you. ### How long does the inventory take? That depends on how much data you already have and how far back you want to go. But more importantly: you do not have to wait for it before you start. The Afterservice platform is already running while CMDB-Compleet enriches the past. ### What exactly is the CMDB score? The CMDB score comes from the device-policy module in the Afterservice platform. Per policy group you set rules: who is entitled to which equipment, and how old it can be at most. Everyone entitled to one laptop and one phone for instance, with a maximum age of four and five years. The field workforce gets different rules from the leadership. The score shows whether everyone has the equipment they should have according to that policy. Often the score goes down before it goes up. As CMDB-Compleet finds more devices the picture becomes sharper. It is not getting worse, you are seeing for the first time what is actually there. ### How does CMDB-Compleet relate to the Afterservice platform? CMDB-Compleet is an onboarding service for new Afterservice customers and cannot be bought separately. You start with lifecycle management in the platform straight away. Meanwhile we pull your historical data from your existing systems. So from day one you work with a platform that keeps becoming more complete. ### Can you also start with just one department or policy group? Yes. Many customers start with one department or with a specific policy group to try out the approach. The CMDB score in the Afterservice platform shows per group how far along you are. Expanding to other departments can happen step by step. ### How do I begin? Call or email Mark. One conversation, no commitment. We will look together at where you stand and what makes sense. --- ## Contact Mark Leemans, Product & Partnerships - Phone: +31 6 82 33 22 36 - Email: mark@afterservice.nl - LinkedIn: https://www.linkedin.com/in/markleemans/ --- ## Company info Afterservice B.V. - Address: Torenallee 30-10, 5617 BD Eindhoven, Netherlands - KvK: 78644178 - VAT: NL003337421B01 - Company LinkedIn: https://www.linkedin.com/company/afterservice/ --- ## Terminology and synonyms Terms that can be used interchangeably: - **CMDB** = configuration management database, IT administration, IT inventory, hardware fleet, asset fleet - **CMDB inventory** = CMDB enrichment, CMDB onboarding, IT asset inventory, hardware inventory - **CMDB score** = compliance score, policy meter - **CMDB shame** = postponing because the administration is out of date; psychological blocker - **Device policy** = IT policy, IT asset policy - **Policy group** = user group, employee group - **Compliance** = policy adherence - **Violation** = exception, non-conformance - **Quantity violation** = count violation, too many or too few devices - **Lifespan exceeded** = age limit exceeded, devices older than policy - **Exception** = deviation, non-compliant employee - **Lifecycle management / LCM** = IT lifecycle management, hardware lifecycle, IT asset lifecycle - **MDM** = mobile device management (Intune, Jamf) - **ITSM** = IT service management (Topdesk, ServiceNow) - **White-label platform** = platform that IT vendors use in their own branding --- ## Site structure The page has (in order): 1. Hero with title and the dashboard mockup 2. Quote section (CMDB shame mentioned in passing in the body, not as a label) 3. Approach — three steps 4. Sources — four categories 5. Score section — explanation of the rule-based score, with dashboard drill-down (dark theme) 6. Get started — two routes plus Mark as a contact card 7. Bridge to CMDB.nl — deliberate dark contrast block 8. FAQ 9. Footer (shared with afterservice.nl and cmdb.nl)